In the process of setting up the M3 Ultra. I have the machine running, and the software installed. I can use the software controls to communicate with the machine (home, axis control, all works). However, the remote control “handle” doesn’t seem to work.
- batteries are installed.
- USB receiver is connected to PC where software is running.
I know it’s working on some level, because if I press buttons on the remote when the USB receiver is disconnected, no lights on the remote come on; if I press buttons on the remote when the USB receiver is connected, I see the red “activity” light (second from right) flashing. So there must be some communication with the USB device happening.
In the M-Laser software, I have tried the “Remoter Match” button (in the “advanced” section). I see “The handle module was loaded successfully” message, but nothing else changes.
I notice that the USB device will often disconnect and reconnect a moment later (I hear the sounds from the PC indicating when this happens.) Could this be a faulty USB device or a software issue? It seems to be using the default USB HID drivers, I do not believe there were any other drivers installed that I am aware of.
Sounds maddening! You’ve probably tried a different USB port already? If that doesn’t fix it, I would ask for a replacement antenna.
Yes, behavior is the same across different ports. Tried the receiver HW on a Linux PC (so I could easily monitor system logs & run a USB capture), and whenever I press buttons on the remote, I see the receiver disconnect & reconnect on the USB bus, which makes me think it’s a hardware issue.
For reasons that I cannot fully explain, after failing on 2 different computers, the handle now works on the 3rd computer I have tested. I see the “handle rouse” messages in the log and the handle works to control the machine.
I’m not sure what’s different about this computer setup. Fingers crossed it keeps working.
Would this PC provide more power to the USB?
That could be the explanation, I suppose. I’m just surprised. Both PCs where the problem occurred were new, high-spec machines with direct motherboard USB ports which have no problem supplying power to any other devices.
The working PC was a $300 no-name NUC which is barely more than a CPU & fan in a plastic case held together with thermal grease, which is the machine I’d expect to have the least reliable USB power. Go figure.